Returns & Refunds
We stand behind everything we sell. If you are not satisfied with your purchase, you can return it for a replacement or refund.
You have the right to return your order within 30 calendar days starting from the day on which you have received your package.
The product must be in an unused condition and in its original packaging and with all its accessories and all packaged components. Shipping will be your responsibility.
We will refund the full cost of the merchandise and shipping cost if the return is a result of our error or a faulty product.
If you want to initiate a return/refund, please send us a photo of the product(s) you’ve received with the return request
All orders can be cancelled until 2 hours of having placed them. If your order has been paid and you need to change or cancel it, you must contact us. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our number 1 priority. We want you to shop with confidence. That’s why we proudly offer absolute satisfaction guarantees that ensure you’ll receive your item on time and as described.
Our highest priority is to make you happy, so everyone who shops receives the following guarantees:
- full refund if you don’t receive your order;
- full refund if your order does not arrive within 45 business days;
- full or partial refund if the item is damaged;
Full refunds are not available under the following circumstances:
- your order does not arrive due to factors within your control (e.g. providing the wrong shipping address);
- your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
You can submit refund requests by writing to us. If your refund is approved, a refund credit will automatically be applied to your credit card or original method of payment, within 14 business days.
Late or missing refunds (if applicable)
If you haven’t received a refund within 14 business days, please contact us.
Hours of Time are not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it please report it to your respective shipping carrier at the information provided to you on our tracking. If you have any further questions on how to do this please reach out to our customer support team.